Luminous Cleaning Services (“we,” “us,” or “our”) is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Residential or business address
- Details about your cleaning service preferences
This information is typically collected when you fill out forms on our website, contact us via phone or email, or use our services.
2.2 Non-Personal Information
We may also collect non-personal information automatically as you navigate our website, such as:
- IP address
- Browser type
- Operating system
- Pages viewed
- Time and date of visits
This information helps us understand how our website is used and improve its functionality.
3. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and manage our cleaning services
- To communicate with you regarding appointments, inquiries, or feedback
- To process payments for our services
- To improve our website and services based on user feedback
- To send promotional materials, newsletters, or other information that may be of interest to you (you may opt-out at any time)
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
- Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
7. Your Rights
You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page.
9. Contact Us
Through agreeing to this Privacy Policy you are consenting to us processing your personal data for the purposes outlined above. You can withdraw consent at any time by emailing info@luminouscleaning.ca