Welcome to Luminous Cleaning Services
At Luminous Cleaning Services, we are committed to delivering high-quality, professional cleaning with the utmost integrity and reliability. As a fully insured and bonded company, we prioritize your peace of mind and the safety of your property. All our cleaning technicians are employed directly by us, ensuring the highest standards of service. Please take a moment to review our client policies, designed to enhance your experience with us.
- It is our policy that our crews do not smoke in your home or surrounding property.
- We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention, our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered; however, we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning.
- Schedule Changes or Cancellations:
We understand that life can be unpredictable. If you need to cancel or reschedule your cleaning service, please notify us at least two (2) days in advance to avoid any cancellation fee. If cancellation occurs with less than 48 hours’ notice, a fee of 30% of the scheduled service cost will be charged. In the event of a permanent cancellation of services, we kindly request two (2) weeks’ notice.”
- To ensure timely and efficient service, please make sure that our cleaning crews can access your home as scheduled. If our crew is unable to gain entry (e.g., security alarms are active or access is denied for any reason), a fee of 50% of the scheduled service cost will be applied. We will make reasonable efforts to contact you before proceeding with this charge.
- Referrals: Clients will receive a $30 on their next cleaning service for referring each new customer to LCS. This discount becomes effective after the referred customer’s first cleaning.
- Payment: We require full payment upon completion of our service to your home. We ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid before the next cleaning day, we will be unable to perform the cleaning.
- Prior to the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.
- If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.
- “We are not responsible for damages caused by faulty or improper installation of items. If you have fragile or valuable items, we kindly ask that they be secured or removed before our service. If any accidental damage occurs during cleaning, we will inform you immediately and work with you to address the issue. Any claims for damages must be submitted within two (2) days of service.
- We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of LCS’s employees while they are employed by the company or within one year following the employee’s last day as an employee of Luminous Cleaning Services, Inc.